1. Do you have photos of other customers wearing the dress?
We only have photos of our models wearing the dress, but sometimes customers post photos of themselves in the dress on the product page. You can also post a request for photos and your email on the page, in case others who have bought the dress want to reply with pictures.
2.Do you rent dresses?
Sorry we do not rent dresses.
3. Can I get a dress with extra length?
Please email or call us with style number and we can find further information for you. Some designers can make extra length.
4.Why can I no longer find the dress that I found before?
Once an item has no more available stock and the manufacturer is no longer making it, it is removed from our webpage as available and will no longer show up in searches.
5. Is the information I send over the Internet safe?
All the information is protected by our SSL certified web site through the industry's most powerful encryption VeriSign. Any other information given such as email and address is strictly confidential and will not be used or given to any 3rd party.
6. How do I use 'SEARCH' on 1er.co.uk?
You can search by color, occasion, dress type, price, or by product number. You can search all those categories at once and even sort by price and popularity once you've filtered your dresses.
7. How can I check the status of my order?
We will send you the order confirmation email when we received your order. And we will email you the tracking number when item shipped. You can also click contact us to get more information about your order.
8. How far in advance should I order my dress?
Since all of our dresses are made-to-order, each dress’s tailoring time is based on the complexity of its design and seasonal changes in demand. Each dress’s page will display an estimated tailoring time calculated based on these factors. To ensure you receive your dress on time, please place your order as early as possible to avoid prolonged tailoring time during peak seasons.
9. Will my dress exactly match the color I see on your website?
There might be a slight difference between the actual dress’s color and what you see in the photo depending on your computer monitor’s display settings.
10. How is sales tax paid?
The product prices you see has already included sales taxes.
Note: please be aware that some countries may charge a customs import duty tax that you may have to pay, please check with your local customs office for further information.
11. Are you an online dress store only?
Yes, all our business is done online, and we do not operate any retail dress store.
12. What if I want a dress in a color that is not listed?
The colors that we list on the product detail page are the only colors which that style dress is produced in. We also show all the pictures we have available, so if the picture is not shown we cannot show you that dress in that color.